Klarna

1. How it works & Payment information

2. Terms and Conditions

3. Privacy Policy

4. FAQ

Have you received my return? It takes around 10-16 working days for us to receive and process your return. As soon as your return is registered and processed at our warehouse, we will refund you the purchase amount and notify you via email. We will refund you to the same payment method you used when placing your order. The refunded amount will be visible in your bank account within 2-10 days, after receiving a return confirmation via email. Klarna: To avoid reminders, we ask you to contact Klarna who handles the invoicing, then they will freeze the invoice while we wait for the return. You can contact Klarna's Customer Service on Telephone: 0808 189 3333 or visit their website: https://www.klarna.com/uk/

You can track your return here using your tracking number from your return label.

I have received a reminder invoice even though I have paid my invoice. Payment reminders are sent automatically at the beginning of each month. Sometimes the reminder is sent out before the payment has had time to be registered. In that case, you can ignore the reminder. If you are unsure whether Klarna has received your payment or not, please contact Klarna's customer service on 0808 189 3333 or via chat here: https://www.klarna.com/uk/customer-service/.

I have received a reminder invoice even though I have returned an item. It takes approximately 10-16 business days for us to receive and process your return. Sometimes a reminder invoice is sent out before we have had time to register the return. In that case, please contact Klarna to inform them about the return. You can contact Klarna's Customer Service by phone on 0808 189 3333 or via chat here: https://www.klarna.com/uk/customer-service/.

I have general questions regarding my Klarna invoice. Please contact Klarna by phone 0808 189 3333, via chat here: https://www.klarna.com/uk/customer-service/ or visit Klarna's FAQ section for more information: https://www.klarna.com/uk/customer-service/.

How do I pay for my order? We offer the following payment methods: Visa MasterCard PayPal Klarna: - 30 day invoice payment - pay in 3 installments

When will I be charged? When paying with credit card, the full purchase amount of your order is reserved on your bank account. The amount will be debited from your card once the order is shipped.

For invoice payments via Klarna, you will receive an invoice directly from Klarna with 30 days to pay. If you have chosen payment in 3 installments, the first installment will be charged to your card when we ship your order, and the next two installments will be automatically charged 30 and 60 days after the first installment, respectively.